Return & Refund Policy

Eligible unused products in original condition, packaging and with all accessories may be returned within 7 days of delivery. Damaged, defective or incorrect items must be reported within 48 hours with clear photos. Opened chargers and batteries are non-returnable for hygiene and safety reasons.

7-day return window

You may request a return within 7 days of delivery when the product is unused, in its original condition, and includes all original packaging, accessories, and documentation.

48-hour delivery issue window

Damage-on-arrival, wrong-item, missing-accessory, or functional-defect claims must be reported within 48 hours of delivery with photos of the product and packaging. We will arrange an eligible replacement or refund at no additional cost.

Non-returnable items

• Chargers and batteries after their seal or packaging has been opened.
• Any product marked “Non-Returnable” on its product page.
• Used, incomplete, customer-damaged, repaired, modified, or tampered products.

How to raise a 48-hour claim

1. Email [email protected] with your order ID within 48 hours of delivery.
2. For damage, defects, or an incorrect item, attach clear photos showing the packaging, label, product, and issue.
3. Keep the original box, courier packaging, invoice, labels, and all accessories intact.
4. Keep the product unused and do not repair or modify it while the return is reviewed.
5. If approved, we will arrange the appropriate resolution: replacement, repair support, or refund where applicable.

Inspection before approval

Every claim is subject to verification. A pickup, replacement, or refund approval is not automatic. If inspection shows customer misuse, missing parts, tampering, unauthorised repair, or a mismatch with the shipped product/IMEI, the claim will be rejected.

Refunds

Refunds are processed only for approved cases or where required by applicable law. Approved refunds are credited to the original payment method within 5–7 business days after approval, subject to payment-provider and bank timelines.

Replacements

Replacement is available for approved delivery damage, wrong-item, missing-accessory, or functional-defect claims reported within 48 hours.

Manufacturer warranty

Any manufacturer warranty, if applicable to a specific product, is separate from this store-level 48-hour delivery issue policy. Warranty coverage does not apply to customer misuse, physical damage, liquid damage, tampering, or unauthorised repair.

Contact

[email protected] · +91 98214 81110