Cancellation Policy

Orders can be cancelled only before dispatch. Once handed to the courier, cancellation is not available. Refused, failed, or returned-to-origin deliveries are reviewed case-by-case and may have courier/payment costs deducted where legally permitted.

Before dispatch

You can request cancellation only before the order is packed, assigned to courier, or marked shipped. Email [email protected] with your order ID. Approved prepaid refunds are issued to the original payment method within 5–7 business days, subject to payment-provider and bank timelines.

After dispatch

Once the shipment is handed to the courier, cancellation is not available. Refusing delivery is not treated as a normal return. Failed, refused, or returned-to-origin shipments are reviewed case-by-case and courier/payment costs may be deducted where legally permitted.

Cancellations by us

We reserve the right to cancel any order due to: stock unavailability, pricing errors, suspected fraud, or undeliverable addresses. A full refund is issued and you'll be notified by email.

Pre-orders and limited drops

Pre-order cancellations are allowed any time before the dispatch date stated on the product page. After dispatch, the standard cancellation and 48-hour delivery issue policy applies.