Refund & Return Policy
Last updated: August 2026
[BRACKETS]). Replace the placeholders with your registered
business information and have it reviewed before relying on it for legal compliance.
This Refund & Return Policy explains how returns, replacements, and refunds work for orders placed with [BUSINESS_LEGAL_NAME].
1. Return Window
You may request a return within 7 days of delivery, provided the product is unused, in its original condition, with all original packaging, accessories, and documentation included.
2. Non-Returnable Items
For hygiene and safety reasons, the following are not eligible for return once opened/used:
- Chargers and batteries, once the seal/packaging has been opened.
- Any item marked "Non-Returnable" on the product page.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund at no additional cost to you.
4. How to Request a Return
- Go to My Orders and locate the order.
- Contact us at [SUPPORT_EMAIL] or [SUPPORT_PHONE] with your order number and reason for return.
- We will confirm eligibility and share pickup/return shipping instructions.
5. Refunds
Once the returned item is received and inspected, approved refunds are issued to the original payment method within 5–7 business days. If the original payment method is unavailable, we may offer a bank transfer or store credit instead.
6. Order Cancellations
Orders can be cancelled free of charge before they are shipped. Once an order has shipped, it can no longer be cancelled but may be eligible for return under this policy after delivery.
7. Contact Us
[BUSINESS_LEGAL_NAME]
[REGISTERED_ADDRESS]
Email: [SUPPORT_EMAIL]
Phone: [SUPPORT_PHONE]